I use Beldens for most al of my vehicle maintenance as their work is always reliable. I would normally give them five stars but this time I made a 7:00 am appointment for HVAC work and it took three days to complete the job. I took the car into the shop at 7:00 am and didn’t hear back from them, so I called about 5:00 pm to find out what they had found. They told me they found a leak in the line and it needed replaced. I gave the go ahead for the work to be done. The next day I heard from them around 5:00 pm thinking the car would be ready but they told me the part didn’t come in until late that day so the work needed to be done the next day. Ultimately, the work was finished the third day, but it did seem too long to analyze the situation and get the part ordered. Should have been a two day job not three. Having said that, I will use them again because their work always seems to be reliable.
Sorry the job did take longer than usual Jim. We were a bit short-staffed due to some illness running through the shop which slowed us down. No excuses, just being transparent. We hope to see you back to get you in and out quickly! Thanks for being a loyal customer.
- San Pedro Ave Location