1

TL;DR: Belden's charged me for work they didn't do. They missed an OBVIOUS safety issue. They don't stand behind their services. They want to keep your car for DAYS and DAYS before actually working on it. I went to Belden's this year because I had gone to them last year to get my parking brake looked at. They said (last year) they inspected and adjusted it, and "all it needed was some lube". Well, the first time I actually tried to use the brake it didn't work. According to them they have a 2 year/24K mile warranty on all work. So I went to get it inspected again. I dropped off my car at 8:10 am on Saturday (they open at 8), and they told me they had just a couple of other cars to get to and then it would be my turn. I decided to do some shopping, so I left. I got a call at 1 pm telling me they were closing early and they HAD taken my car apart, but HADN'T "inspected" it, but they "think" it might be the parking brake shoes. They also wanted to keep my car all weekend, and said they *might* be able to start working on it Monday morning. Then they told me that neither the parking brake inspection, nor the work necessary to fix the brake would be covered under their warranty. When I asked what would be covered under their warranty, they told me "nothing". I picked up my car and took it straight to the dealer. When I got there, they told me someone had put the wrong size brake rotors (too narrow) on my half ton truck, and that only one brake was functioning properly. They also showed me that it had been that way for a while, and that it was obvious: anyone trying to fix the parking brake would have to remove the regular brakes to get to them. Considering that the only people to work on my car was Belden previously, that scares and angers me. Especially since I have kids, and they ride with me in the truck daily. Also, they keep reporting to Carfax that they did work they didn't do, so now I realize that Carfax is a wash. At least my dealership fixed everything and did it right. Yay, Cavender's!

1

Belden's automotive told me I needed a $900 brake job!! I got a second opinion and the next garage told me I didn't need a brake job... they said the vehicle was fine and no work was needed. Belden's had charged me $48 to just diagnose my car and the next garage didn't charge me a dime! I will never take my business there again! This was such a scam!!

1

Took my car to in to this place because the headlights would occasionally stay on, even when the switch was off. I figured it was some electrical issue. They couldn't find the problem, but insisted on charging me a $100 diagnostic fee. Most mechanics that I have experience with only charge me *if* they were able to determine the cause of the problem. I objected to their diagnostic fee and asked to speak to a supervisor or manager. A *very* rude guy nearby claimed that he was the manager and gave me a long, long, lecture about why I should pay them their fee. I listened patiently but maintained that I would not pay. He then said that I was not welcome there and asked me to never return. I solved the headlight problem by replacing a $16 relay that I bought at Auto Zone.

5

At the worst possible time my AC went out in my 2003 Honda Accord. I expected, as usually happens with auto mechanics in my experience, that not only would they gouge me on price, but they would find other problems that they would make sound severe or that I had already taken care of maintenance-wise. Neither happened. I got the best service: patient, polite, and attentive. The price was even less than I was dreading after doing some of my own research. To sum it all up, I was very pleased with every aspect of my service here, and would bring my car back again for sure. Ask for Charlie, if you bring your business here; he helped me and was fantastic.

5

Our family SUV ('09 Chevy Traverse) had several issues with it that we needed to get fixed before our extended warranty expired. We took it to Belden's because we heard their customer service was great and that they do great work. Charlie at the Bulverde Rd location was very personable and professional with me. They were able to diagnose all the issues, including a/c compressor leak, steering pump problems, and a vapor emissions system issue. Charlie called the warranty company and had an adjuster come out to verify the issues. Turns out the warranty company didn't think the problems were bad enough to condemn the parts for the steering and a/c and to have their replacements covered. Charlie was very straight-forward with me and told me they could do some temporary fixes, but was confident the issues would come back. We did that, and sure enough, the next week the issues were back. We took the car back in, they ran their diagnostics again, and proved the problems still existed. Charlie called the warranty company again, and they still didn't want to cover anything. Charlie fought tooth and nail to prove to the warranty company that the parts were malfunctioning. After hours of being on the phone with them, the warranty company finally gave in and covered EVERYTHING, even OEM parts that come the a 2-year warranty and not the parts the warranty company wanted to use. The work was done relatively quickly and everything works great now. I would definitely recommend Belden's for their customer service. They are dedicated to doing the right thing.

5

We came to Texas 4 years ago and found Belden's on Bulverde about a year later. I have been completely satisfied with their work and with the time the service writer's take to explain the problem and their suggested remedy. On my last visit they brought me home and then picked me up when the service was complete. I love the "Porter" service. Steve and Chris (the guys who answer the phone) are effective and happy to be on the job. I appreciate the discount coupons I receive in the mail and online, and I love that this is a locally, family owned business. My car and I feel blessed at Belden's. Marjorie Cochran.

5

After an early morning emergency situation with my car, I pulled into Beldons on Bulverde Rd in hopes of saving my car. Jason greeted me behind the counter and made me feel very comfortable about leaving my car. He called numerous times during the day to keep me updated on the progress of my car and was very friendly and helpful. Repairs were done within one day and I was able to drive my car home after work. I was very satisfied with the repairs made and extremely satisfied with the courtesy and friendliness of the staff.

5

My car was DOA, I had already taken it to a competitor that said it couldn't be repaired and that I should take the money and put it towards a new car! Firestone said it was either a blown head gasket or a cracked head. I decided to just drive it until it quit which was a bad idea. The water pump was bad, and it finally gave up the ghost completely. This caused excess pressure causing the radiator to blow. I did a search for auto repair on google with the zip code of 78259 and Belden's Auto Repair came up which was right up the street. I called them and they said that they could look at it and give me a call when they found what was wrong. They also gave me a ride back to work so I could. This was on a Saturday morning. They called back and said I have some bad news.... I expected the worst, the head gasket or a cracked head. Instead the mechanic said that I would need a new radiator, water pump and thermostat. It ended up being costly but what auto repair isn't these days? The bottom line is they fixed it the same day even though they warned me that it might take til Monday due to the labor involved putting in a new radiator. I was pleasantly surprised when they got it done the same day and an hour earlier than their estimates. They made my car a priority and spared no manpower to get it done the same day. Their fast professional courteous service was refreshing in a business that is fraught with fly by night con artists. They really saved my bacon fixing the only vehicle I have. After the repair they even sent a car to pick me up to get my car. The cost was also a pleasant surprise also costing 30 dollars less than what they quoted. For this reason I give them 5 stars and will recommend them to all my friends. All this with a guarantee added icing on the cake! Bravo Belden Automotive, keep up the good work!

5

Completely professional, prompt, and quality service. As a woman in my twenties, it's hard to find trustworthy mechanics that don't try to rip you off. This place has been amazing over the multiple repairs my car has needed in the past months. They keep you updated throughout the day on the status of the repairs and anything else that may need to be addressed. I will never take my car anywhere else as long as I live here in SA.

5

After moving to San Antonio last September I was in a quandary where to take my car when the "Check Engine" light came on. Finding Belden's Automotive was a lifesaver. I called & they were able to get me in the next day. Jason (Service Manager) was friendly, professional and assured me that they could take care of my car. I arrived the next day and Jason quickly took the information and arranged for a car ride home....I didn't even have a chance to sit down & open my magazines! Jason called a couple of hours later to explain the problems as well as recommendations by Kyle (Technician), outlining them and breaking them down with total cost so I could understand & make an intelligent decision. After approving the work, Jason called throughout the day with updates. By 5:30, my car was ready to go. Checking out was just as easy as bringing the car in....no waiting around! Great people, Fantastic Service and only 4 miles from my house as well as all ASE certified technicians , AAA approved repair facility & fair prices. Would highly recommend Belden's Automotive and I have now become a loyal customer for my two cars!