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5

Took my car to Beldens and Charlie was amazing. He did what was needed to get fixed in a timely manner. He was honest and said that my car did not have any problems and was clean. I did have a oil leak and they ordered parts and took care of issue. I would have spent more money had I taken my care to BMW. Thanks again to Charlie for helping and having such great Customer Service.

5

My daughter was planning a used car purchase & I wanted Belden's to verify it's safety. I am so glad they checked it out! It needed approximately $1000 worth of repairs. Having it inspected saved my daughter from purchasing a"certified" vehicle that wasn't! Also, the inspection was quoted as $50 & it actually was $129. But Belden's stood behind the incorrect quote. To me, that shows a company that is full of integrity!

5

Alex was incredibly helpful in getting my Honda Civic wheel replaced. I fell into a pothole and bent my rim, so both the rim and the tire needed to be replaced. I called around 9AM and Alex was able to get me both parts, brand new and installed the same day by 6PM. The price was fair compared to other shops in the area. They also disposed of my damaged rim and wheel. Alex was very friendly and professional as well as the other staff. I will come here again for my auto needs. Thanks!

5

After a little misunderstanding,my truck was taken care of with out any problems,on time.Great Job !!!!!

5

We took our company car in for service - Charlie was awesome! He kept me informed of everything just like he promised. The service was quick and he suggested for us to bring the car back for a tune up. He gave me a quote and was not at all pushy. We will definitely take the car back for future service. I am also sharing my experience on Facebook. They are a very caring company. -Kris Johnson SWBC PEO

2

Bad

1

TL;DR: Belden's charged me for work they didn't do. They missed an OBVIOUS safety issue. They don't stand behind their services. They want to keep your car for DAYS and DAYS before actually working on it. I went to Belden's this year because I had gone to them last year to get my parking brake looked at. They said (last year) they inspected and adjusted it, and "all it needed was some lube". Well, the first time I actually tried to use the brake it didn't work. According to them they have a 2 year/24K mile warranty on all work. So I went to get it inspected again. I dropped off my car at 8:10 am on Saturday (they open at 8), and they told me they had just a couple of other cars to get to and then it would be my turn. I decided to do some shopping, so I left. I got a call at 1 pm telling me they were closing early and they HAD taken my car apart, but HADN'T "inspected" it, but they "think" it might be the parking brake shoes. They also wanted to keep my car all weekend, and said they *might* be able to start working on it Monday morning. Then they told me that neither the parking brake inspection, nor the work necessary to fix the brake would be covered under their warranty. When I asked what would be covered under their warranty, they told me "nothing". I picked up my car and took it straight to the dealer. When I got there, they told me someone had put the wrong size brake rotors (too narrow) on my half ton truck, and that only one brake was functioning properly. They also showed me that it had been that way for a while, and that it was obvious: anyone trying to fix the parking brake would have to remove the regular brakes to get to them. Considering that the only people to work on my car was Belden previously, that scares and angers me. Especially since I have kids, and they ride with me in the truck daily. Also, they keep reporting to Carfax that they did work they didn't do, so now I realize that Carfax is a wash. At least my dealership fixed everything and did it right. Yay, Cavender's!

5

Very Trustworthy.

5

1

Belden's automotive told me I needed a $900 brake job!! I got a second opinion and the next garage told me I didn't need a brake job... they said the vehicle was fine and no work was needed. Belden's had charged me $48 to just diagnose my car and the next garage didn't charge me a dime! I will never take my business there again! This was such a scam!!